zondag 7 november 2010

Body language in cross-cultural negotiations.



A big deal of negotiation effectiveness depends on body language. Because of body language we can gain an idea of other people's feelings and thoughts. These expressions and movements can be interpret  wrongly, so be careful when negotiating with people from other cultures.




A few examples:

First of all there is eye contact. In western countries making eye contact is considered as a form of paying attention to the speaker. But in Asian countries you show respect to the others by looking down.
A second example is the space between the negotiators. Asian men tend to stand much closer  than European or North American people when discussing certain subjects. Japanese people even tend to keep a distance from 4 or 5 feet.
A final example is punctuality.For Western negotiators being punctual is important and arriving late is considered disrespectful.African people on the other hand think differently. They don't understand why Americans and Europeans think puntuality is so important.


As you see there is a large difference in interpretation of body language between different cultures. Informing yourself before negotiating is considered a must when you want to gain respect from the others. (source)


Hannes Ryheul

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